Help
Shipping & returns
Delivery to every district in Bangladesh, free on orders of ৳5,000 or more, with seven days to change your mind.
Delivery
We deliver across Bangladesh through our courier partners. Orders are packed and handed over on the next working day, and the courier will call you before arriving.
| Area | Fee | Estimated time |
|---|---|---|
| Inside Dhaka | ৳80 | 1–2 working days |
| Outside Dhaka | ৳150 | 3–5 working days |
- Free delivery on any order of ৳5,000 or more, anywhere in the country. It is applied automatically at checkout.
- Delivery times are estimates. Weather, public holidays and strikes can add a day or two; if your order is running late we will let you know.
- You can follow your order at any time on the Track an order page.
Cash on delivery
Cash on delivery is available nationwide at no extra charge. Pay the courier the total shown on your order confirmation when the parcel arrives. If you would rather pay in advance, you can pay online by card, bKash or Nagad through SSLCommerz at checkout.
Returns and exchanges
If a piece is not right, you have 7 days from the day it is delivered to return or exchange it.
Conditions
- The piece is unworn, undamaged and has not been altered.
- It comes back in its original box with everything that was sent with it.
- For hygiene reasons, earrings can be returned only if they arrive faulty or are not what you ordered.
- Resized, engraved or made-to-order pieces cannot be returned unless they are faulty.
How to return
- Contact us on +880 1770-336392 or [email protected] with your order number and the reason for the return.
- We confirm the return and tell you how to send the piece back.
- When it reaches us we inspect it, usually within two working days, and then send your exchange or refund.
Refunds
- Online payments are refunded to the original payment method. The time it takes to appear depends on your bank or wallet.
- Cash on delivery orders are refunded by bKash, Nagad or bank transfer, whichever you prefer.
- The original delivery fee and the cost of sending a piece back are yours to cover, unless the return is because of a fault or our mistake. In that case we pay both.
Damaged or incorrect items
Please open your parcel when it arrives. If anything is damaged, missing or not what you ordered, send us a photo and your order number within 7 days and we will replace it or refund you in full, including delivery.
Questions
We are here Sat – Thu, 10am – 8pm. Get in touch and we will help.